Shipping policy
SHIPPING POLICY
Last Updated: September 22, 2026
MacroPanora is a Canadian online retailer. Products are fulfilled and shipped directly by independent brand partners through Shopify Collective. Orders containing products from more than one partner may arrive in separate packages with separate tracking numbers.
This Shipping Policy applies to orders delivered within Canada and the United States.
1. SHIPPING DESTINATIONS
We currently ship only to:
• Canada
• United States
We do not currently ship to countries outside Canada and the United States.
2. ORDER PROCESSING
• Orders are generally processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or holidays are generally processed on the next business day.
• Processing times may vary by product and fulfilling partner.
• A shipping confirmation email with tracking information is sent after a shipment leaves the fulfilling partner.
3. ESTIMATED DELIVERY TIMES
After processing, estimated delivery times are:
• Canada: 3–10 business days
• United States: 5–10 business days
Remote and rural destinations may require additional time. Delivery estimates are not guarantees and can be affected by carrier volume, weather, customs processing, holidays, and other circumstances outside our direct control.
4. SHIPPING RATES
Canada:
• Standard shipping: $10 CAD
• Free shipping on eligible orders of $90 CAD or more
United States:
• Standard shipping: $12 USD
• Free shipping on eligible orders of $75 USD or more
Eligibility for free shipping is determined at checkout based on the order value, destination, products, and applicable offer conditions.
The shipping charge displayed at checkout is the final customer-facing shipping charge for the order. Orders containing products assigned to different shipping profiles may have rates combined by Shopify at checkout.
5. MULTIPLE PACKAGES
Products are fulfilled by independent brand partners. An order containing products from multiple partners may be divided into separate shipments.
When this happens:
• Packages may arrive on different dates.
• Each shipment may have its own tracking number.
• You will receive tracking information as each package is shipped.
• Separate packages do not necessarily indicate that an item is missing.
6. SHIPPING CARRIERS
The fulfilling partner selects the carrier based on the product and destination. Carriers can include Canada Post, USPS, UPS, FedEx, Purolator, or another recognized delivery provider.
Carrier availability varies by supplier and delivery address.
7. ORDER TRACKING
After an order ships, we send a shipping confirmation email containing the available tracking information.
Please allow 24–48 hours after receiving the shipping confirmation for tracking activity to appear on the carrier’s website.
You can also use the Track Your Order page on macropanora.com.
If tracking has not updated after three business days, contact us at info@macropanora.com.
8. CROSS-BORDER SHIPMENTS, DUTIES, AND TAXES
Some orders delivered to Canada may be fulfilled by a partner located in the United States. These orders can be subject to customs processing.
Unless otherwise stated at checkout:
• Applicable duties, import taxes, brokerage fees, or customs charges are the customer’s responsibility.
• Customs authorities determine whether charges apply.
• MacroPanora does not control customs assessments or processing times.
• Customs processing can delay delivery.
Customers in the United States generally receive products fulfilled within the United States or through the applicable partner’s available shipping service.
9. DELIVERY DELAYS
Delivery delays can occur because of:
• Carrier volume
• Weather or natural events
• Remote-area delivery schedules
• Customs processing
• Incorrect or incomplete addresses
• Supplier processing delays
• Holidays or service interruptions
If a shipment appears delayed, contact info@macropanora.com. We will review the tracking information and contact the fulfilling partner or carrier when appropriate.
10. LOST PACKAGES
A package may be considered lost when:
• Tracking has shown no movement for 15 or more business days, or
• The carrier confirms that the package cannot be delivered or located.
Contact info@macropanora.com with your order number if you believe a package is lost.
After the loss is confirmed with the carrier or fulfilling partner, MacroPanora will arrange an appropriate replacement or refund in accordance with the Return & Refund Policy.
11. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or incorrect, contact info@macropanora.com within seven days of delivery.
Include:
• Your order number
• The product name
• A description of the issue
• Clear photos or video showing the damage, defect, or incorrect item
Please do not return an item before receiving authorization and return instructions.
12. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify:
• Street address
• Apartment, suite, or unit number
• City and province or state
• Postal or ZIP code
• Recipient name and contact details
MacroPanora is not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If a package is returned because of an address error, additional shipping charges may apply before it can be sent again.
13. SHIPPING FAQ
Where does MacroPanora ship?
MacroPanora currently ships to Canada and the United States only.
How much does shipping cost?
Standard shipping is $10 CAD within Canada and $12 USD within the United States.
Do you offer free shipping?
Yes. Free shipping is available on eligible orders of $90 CAD or more in Canada and $75 USD or more in the United States.
How long does delivery take?
Estimated delivery is 3–10 business days within Canada and 5–10 business days within the United States after order processing. Remote areas and carrier or customs delays may require additional time.
Why did only part of my order arrive?
Products from different brand partners can ship separately. Each package may have its own tracking number and delivery date.
Will I be charged customs fees?
Some orders shipped from the United States to Canada can be subject to duties, taxes, brokerage fees, or customs processing. Any applicable charges are determined by the relevant authorities and are the customer’s responsibility unless otherwise stated at checkout.
14. CONTACT US
For shipping questions, contact:
MacroPanora
Email: info@macropanora.com
Text/SMS: +1 778 865 6209
Address: 6823 Station Hill Dr., Suite 1203
Burnaby, British Columbia V3N 0A9
Canada
We generally respond within two business days.