Privacy policy

Last Updated: July 4, 2026

At MacroPanora, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. When you visit our website, make a purchase, or interact with us, you agree to the practices described here. This Privacy Policy applies to our online store at macropanora.com.

1. Information We Collect

We collect information to help us process your orders, improve your shopping experience, and keep our store running smoothly. This may include:

Information you provide

  • Name
  • Email address
  • Billing and shipping address
  • Payment details
  • Account login information
  • Messages you send us (such as customer support inquiries)

Information collected automatically

  • IP address
  • Browser and device details
  • Pages you visit and actions you take on our website
  • Cookies and similar technologies

Information from partners We may receive information from Shopify Collective suppliers who fulfill your orders, as well as service providers who help us process payments, ship orders, or support our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account
  • Provide customer support
  • Improve and personalize your shopping experience
  • Send updates about your orders
  • Show you relevant promotions or product recommendations
  • Keep our website secure and prevent fraud
  • Comply with legal requirements

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

  • Shopify, our e-commerce platform
  • Shopify Collective suppliers, who fulfill your orders directly and receive only the shipping information necessary to process your order
  • Service providers who help with payment processing, shipping, analytics, and customer support
  • Google LLC, to serve and measure advertising, including Google Shopping ads and remarketing campaigns. Google may use cookies to serve ads based on your prior visits to our website or other websites. Google Analytics is also used to understand how visitors interact with our website (pages visited, time on site, referral source)
  • TikTok, for advertising and analytics purposes related to our TikTok marketing campaigns
  • Marketing partners, when needed to show you relevant ads
  • Legal authorities, if required by law
  • Business partners, if we ever merge or restructure our business

These partners only receive the information needed to perform their services.

4. Shopify and Your Data

Our store is hosted by Shopify. Shopify collects and processes some of your information to help us operate our website and improve the shopping experience.

To learn more about how Shopify handles your data, you can visit their Privacy Policy or their Privacy Portal.

5. Cookies and Tracking Technologies

We use cookies to:

  • Keep your cart items saved
  • Remember your preferences
  • Understand how visitors use our website
  • Improve performance and personalization
  • Serve and measure advertising, including remarketing ads

Google Advertising & Analytics Cookies We use Google Ads remarketing to display ads to past visitors of our site. Google uses cookies (such as the Google Analytics cookie and DoubleClick cookie) to serve these ads across the internet. Google Analytics collects anonymized data about how visitors use our website.

You can opt out of Google's personalized advertising by visiting Google's Ads Settings. You can also opt out of third-party vendor use of cookies for personalized advertising by visiting the Network Advertising Initiative opt-out page.

You can control all cookies through your browser settings.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections
  • Request deletion
  • Request a copy of your information
  • Opt out of marketing emails

You can unsubscribe from marketing emails anytime by clicking the unsubscribe link in our emails. To exercise any other rights, contact us at info@macropanora.com. We will respond to your request within 30 days of receipt. We may need to verify your identity before processing your request.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Data Security and Retention

We take reasonable steps to protect your information, but no system is 100% secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and relevant authorities as required by applicable law.

We keep your information only as long as necessary to:

  • Provide our Services (order data retained for approximately 7 years for tax and legal purposes)
  • Meet legal requirements
  • Resolve disputes
  • Enforce our policies

9. International Transfers

Your information may be transferred or stored outside your home country, including to the United States and other countries where our service providers operate. When we do this, we follow applicable laws to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our Services means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, you can reach us at:  info@macropanora.com, or Text/SMS number:+1 778 865 6209

MacroPanora

Address: 6823 Station Hill Dr. Suite 1203. Burnaby, BC, V3N 0A9 Canada