Privacy policy
MACROPANORA PRIVACY POLICY
Last Updated: September 20, 2026
At MacroPanora, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit macropanora.com, make a purchase, contact us, or otherwise interact with our services. It also explains the choices and rights that may be available to you.
1. INFORMATION WE COLLECT
Information you provide
Depending on how you interact with us, we may collect:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction details
• Account login information and customer or account identifiers
• Marketing preferences
• Messages and other information you send to customer support
Information collected automatically
When you use our website, we and our service providers may automatically collect:
• IP address
• Browser, device, and operating-system details
• Pages viewed, searches, products viewed, and actions taken on our website
• Referring URLs and advertising identifiers
• Cookie identifiers, pixels, tags, and similar technologies
• Approximate location derived from an IP address
Information from partners
We may receive information from Shopify, Shopify Collective suppliers who fulfill orders, payment and shipping providers, analytics providers, advertising partners, and other service providers that help us operate our business.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process, fulfill, and deliver orders
• Manage customer accounts
• Provide customer service and respond to inquiries
• Send transactional messages and order updates
• Improve, secure, and personalize our website and services
• Understand website usage and measure performance
• Show and measure relevant promotions, product recommendations, and advertising
• Create and measure advertising audiences, where permitted
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms and policies
3. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
• Shopify, which hosts our store and provides ecommerce and related services
• Shopify Collective suppliers, which receive the information needed to fulfill and deliver orders
• Payment processors, shipping providers, analytics providers, customer-support providers, and other vendors that perform services for us
• Google, for analytics, advertising, measurement, Google Shopping, and remarketing
• TikTok, for advertising, analytics, audience measurement, and campaign-related purposes
• Pinterest, for advertising, analytics, conversion measurement, audience creation, and matching store activity with Pinterest accounts
• Other marketing and advertising partners that help us present and measure relevant advertising
• Legal authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or prevent fraud
• A buyer, successor, or other party involved in a merger, financing, reorganization, or sale of all or part of our business
We disclose only the information reasonably needed for these purposes and subject to applicable law and contractual requirements.
4. ADVERTISING, HASHED MATCHING, AND TARGETED ADVERTISING
We use advertising and analytics technologies provided by partners such as Google, TikTok, and Pinterest. These partners may collect or receive information about visits to our website, product interactions, searches, cart activity, checkout activity, purchases, device information, cookies, and advertising identifiers.
Where enabled and permitted, we may use enhanced or advanced matching features. These features may transform selected customer information, such as an email address, customer identifier, name, or location, into a hashed value before it is transmitted to an advertising partner. The partner may compare the hashed value with its own hashed account information to attribute conversions, measure advertising, improve campaign performance, and create or expand audiences. Hashing helps protect the original value during transmission, but hashed information can still be treated as personal information under applicable law.
Some privacy laws define certain disclosures for cross-context behavioural or targeted advertising as a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged. MacroPanora does not sell personal information for money. Where applicable, you may opt out of the sale or sharing of personal information or its use for targeted advertising through the data-sharing opt-out link available on our website. We also honour legally required browser-based opt-out signals, such as Global Privacy Control, where applicable.
5. SHOPIFY AND YOUR DATA
Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce, security, analytics, personalization, advertising, and other services described in Shopify’s privacy materials and applicable terms.
You can learn more through Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy and Shopify’s Privacy Portal at https://privacy.shopify.com/.
6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers use cookies, pixels, tags, and similar technologies to:
• Keep cart items saved and maintain essential website functions
• Remember preferences
• Understand how visitors use our website
• Improve performance, security, and personalization
• Measure advertising and conversions
• Provide remarketing or targeted advertising where permitted
You can control cookies through your browser settings. Where required, we provide consent or opt-out controls through Shopify’s customer privacy tools. Blocking some technologies may affect website features or limit our ability to personalize or measure services.
Google may use cookies and similar technologies to provide analytics and personalized advertising. You can manage Google advertising preferences at https://adssettings.google.com/. You may also find industry opt-out choices at https://optout.networkadvertising.org/.
7. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing emails or messages
• Opt out of the sale or sharing of personal information or its use for targeted advertising, where applicable
• Appeal a decision concerning a privacy request, where applicable
You can unsubscribe from marketing emails using the unsubscribe link in the message. Where available, use the data-sharing opt-out link on our website to manage targeted-advertising choices. You can also contact us at info@macropanora.com. We may need to verify your identity before completing a request. We aim to respond within the period required by applicable law and generally within 30 days.
You will not be discriminated against for exercising an applicable privacy right.
8. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children.
9. DATA SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.
We retain information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, meeting tax and legal obligations, resolving disputes, preventing fraud, and enforcing agreements. Order records may be retained for approximately seven years for tax, accounting, and legal purposes.
If a data breach creates a real risk of significant harm, we will notify affected individuals and authorities as required by applicable law.
10. INTERNATIONAL TRANSFERS
Personal information may be processed or stored outside your province, state, or country, including in the United States and other countries where Shopify, our suppliers, and our service providers operate. Information processed in another jurisdiction may be subject to that jurisdiction’s laws. We use protections required by applicable law for international transfers.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices, services, partners, or legal obligations. We will post the revised policy and update the “Last Updated” date. Where required, we will provide additional notice or request consent.
12. CONTACT US
For questions or privacy requests, contact:
MacroPanora
Email: info@macropanora.com
Text/SMS: +1 778 865 6209
Address: 6823 Station Hill Dr., Suite 1203, Burnaby, BC V3N 0A9, Canada
This policy is intended to describe MacroPanora’s current practices and is not legal advice. Privacy requirements can vary by jurisdiction; consider obtaining advice from a qualified privacy professional for your specific obligations.