Frequently Asked Questions
Have a question? We've got you covered. If you don't find your answer here, feel free to contact us and we'll be happy to help.
Orders
How do I place an order?
Simply browse our collections, add your favourite items to your cart, and proceed to checkout. We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us as soon as possible at our contact page. We'll do our best to accommodate your request before the order is dispatched.
How do I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking information. You can also visit our Track Your Order page anytime to check your delivery status.
Shipping
Where do you ship to?
We currently ship across Canada. We are working on expanding to the United States and international destinations in the near future — stay tuned!
How long does delivery take?
Delivery times vary depending on your location and the supplier. You will receive tracking information once your order has been dispatched so you can monitor your delivery in real time.
Do you offer free shipping?
Shipping rates are calculated at checkout based on your order and location. Keep an eye on our promotions for any free shipping offers.
Returns & Refunds
What is your return policy?
We want you to love every purchase. If you're not completely satisfied, please visit our Return & Refund Policy page for full details, or contact us directly and we'll make it right.
How do I initiate a return?
Please contact us through our Contact page with your order number and reason for return. Our team will guide you through the return process promptly.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–10 business days back to your original payment method.
Payments & Discounts
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Shop Pay Instalments, Apple Pay, and Google Pay — all processed securely through Shopify Payments.
How do I use my discount code?
Enter your discount code at checkout in the "Discount code" field before completing your purchase. New customers can use code WELCOME10 to get 10% off orders of $75 CAD or more.
Do you offer any other deals or promotions?
Yes! Check out our Weekly Picks collections for specially curated products at discounted prices — updated regularly so there's always something new to discover.
Products
Are your products authentic and quality guaranteed?
Absolutely. Every product in our collection is carefully curated from trusted suppliers who meet our high standards for quality and craftsmanship. We stand behind everything we sell.
Do you restock sold-out products?
We regularly refresh our collections with new arrivals. If a product you love is sold out, check back soon or browse our New Arrivals section for the latest additions.
Privacy & Security
Is my personal information safe?
Yes. We take your privacy seriously. All transactions are secured with SSL encryption, and your personal information is handled in accordance with our Privacy Policy.
Do you sell my personal information?
No. We do not sell your personal information to third parties. Please review our Privacy Policy for full details on how we handle your data.
Still have questions? We're here to help — contact us anytime.